Why Magnetic North?

Magnetic North has claimed a series of key accounts within the collections and debt management sphere.

The largest law firm in the world relies upon Magnetic North’s technology to keep them abreast of potentially lower bidding client by helping them to offer a tier 1 branded service on behalf of a series of their clients for complex collection matters. Part of this value added relationship is down to Magnetic North’s understanding of this market place and the features which have been designed or enhanced to deliver the best  conversion rates possible; By filtering the calling list customers can meet key targets whether that be contacting a specified number of debtors within a particular geographic region or targeting those with the highest outstanding debt in the first instance, as well as being able to redefine contact strategies on the  fly and dial oldest or newest data on demand.

Whereas our outbound dialiing application Maximise will secure the highest levels of outbound productivity, Optimise ensures best practice and regulatory compliance thorugh recording the conversations and indexing thes according to the call out come with customer identification such as account number and debt value embedded in the call . Imagine being able at the click of a button to bring back the calls that resulted in the highest collection values for Gold Card customers for the month of July, and the benefit this would bring for training new staff and analyzing call process and strategy and you can see what the day of an Optimise user in the Collections arena is like.