This graph shows the increase in productivity from manual dialing through all of the three modes within Maximise predictive dialer. The modes are preview, progressive and predictive.
The graph outlines talk time per agent as a key performance indicator (KPI), with predictive dialing enjoying the greatest amount of talk time per hour. The reason for this massive gain in talk time in predictive mode is down to the method of dialing. Maximise uses Magnetic North’s own intelligent AI based algorithm to effectively predict when to dial the next number in the list and minimise wait time between calls for agents. The algorithm learns from prior experience of the calling lists performance and uses this information, plus current list quality and other real-time factors to tune dialling to be best possible results.
The difference in Magnetic North's own algorithm against other predictive auto dialers is that our technology is based not upon mathematical equations, but on next generation applied informatics and artificial intelligence techniques that tune the dialer in realtime, making it instantly responsive and also effective with much smaller numbers of agents in a campaign pool.
