Achievable talk times vary as they are largely dependent upon a number of variable factors including the quality of the calling list, call duration, the number of available records and how many advisors are logged on the campaign.
In predictive mode, assuming that accurate data is being called, a campaign with as few as 5 advisors can expect a talk time of up to 40-45 minutes in the hour. Should the number of agents be increased to 10 then the talk time will increase further still. In fact, it is not unusual to receive a talk time of up to 50 minutes in the hour assuming the correct management has been applied.
