Rockwell Spectrum and Aspect Call Centres, now under the Aspect Software Brand, are platforms that have been long established in mission critical contact centres worldwide. In addition to a host of Davox, Concerto, E-share, Melita predictive dialing brands also now under the same ownership, customers will be delighted to know Magnetic North has integrated and tested to all of these platforms to provide a solid off the shelf integration for our clients.
Optimise call recording integrates tightly to Rockwell Spectrum, Aspect Call Centre for inbound ACD environment and to legacy predictive dialing platforms such as Davox, E-Share, Melita and Concerto for intelligent recording of outbound predictive dialing calls. Platforms it works with
Rockwell Spectrum with Transaction Link CTI for either service observe or E1 trunk side passive tap recording Aspect Call Centre with Contact Server CTI for either AMC Card 16 channel T1 service observe of for E1 trunk side passive tap recording or SIP VOIP recording Davox (aka E-share,aka Concerto, aka Aspect Software) Diallers – Supported using E1 Passive tap and relevant CTI interface – e.g. Workstation API etc Melita dialler – E1 passive TAP recording and Magnetic North Agent tracker software for indexing at the agent desktop
Maximise provides integration to Rockwell Spectrum and Aspect call centre as follows 1. E1 integration for “hardware dialling” 2. CTI Softdialling using Transaction Link or Contact Server as appropriate 3. SIP VOIP integration where Maximise appears to the Aspect Call Centre server as a single endpoint with multiple DN’s associated to it (2 per concurrent logged in agent) Maximise can blend using CTI Links with the Rockwell Spectrum and Aspect Call Centre inbound ACD to provide an integrated call centre solution. Platforms it works with Rockwell Spectrum with Transaction Link CTI Aspect Call Centre with Contact Server CTI
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