Call recording software solutions for Nortel
Nortel Meridian and Succession platforms have a massive installed base worldwide in both PBX and ACD environments. Magnetic North were founder members of Nortel’s Business Affiliate program and have been Developer Partners since this scheme superseded the Affiliate programme. Our call recording and predictive dialing applications have been tested and certified by Nortel in their Galway development labs as Nortel approved.
Platforms that call recording works with: Nortel Meridian 1 with X21 Release 16 or above software and Meridian or Symposium Link CTI enabled Nortel Succession with Nortel Call Centre Server v4 or above with CTI enabled Nortel DMS 100 using Compucall CTI Interface and Genesys CTI or Sympoisium Nortel CS2K using Unistim Passive Spanning (no CTI is required) VOIP call recording is achieved using either network mirror ports on data routers to provide us with a copy of the VOIP traffic to record, or we recommend and encourage customers to use specialist network Tap units which provide a more scalable solution and have less impact on the overall network and its management.
Optimise call recording integrates tightly to Nortel Meridian1 with Meridian Max and Symposium Call Centre Server, Nortel Succession and Nortel Call Centre Server, DMS100 and CS2K Carrier platforms. We support call recording using VOIP to capture the Nortel I2003 Unistim protocol and record calls.
How does Maximise predictive dialler integrate with Nortel?
Maximise provides a three integration routes to Nortel Enterprise platforms – 1. Voice card (E1) integration using QSIG to connect to the PABX2. CTI Softdialling using Symposium Link and Virtual TN’s on Digital Line Cards as Dialling ports3. SIP VOIP integration where Maximise appears to the Succession server as a single endpoint with multiple DN’s associated to it (2 per concurrent logged in agent)
Platforms it works with Nortel Meridian 1 with X21 Release 16 or above software and Meridian or Symposium Link CTI enabled Nortel Succession with Nortel Call Centre Server v4 or above with CTI enabled Nortel DMS 100 using Compucall CTI Interface and Genesys CTI or Sympoisium Nortel CS2K using Unistim Passive Spanning (no CTI is required)
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