HCL BPO Services, the leading Global Technology and IT enterprise with 80000 professionals and operations spanning 29 countries, has chosen Magnetic North as their network based call recording vendor for an ‘Answer Machine Detection’ (AMD) test. The testing is currently being undertaken on their outbound campaigns.

Optimise, Magnetic North's advanced call recording solution, was chosen because HCL BPO can utilise the feature rich functionality, there is no on-site equipment required and there were no changes to their existing infrastructure.