CCI Legal Services have become the latest Magnetic North client within the debt collection industry, using their ground breaking predictive dialling, call recording and business intelligence dashboard solutions to continue to maximise their success within the industry.

CCI Legal has been at the forefront of UK and International Commercial and Consumer Debt Collection for over 20 years, operating across all sectors and their techniques are designed to ensure both maximum recovery ratios and full legal compliance.

A 12 seat pilot of Maximise OnDemand, the advanced outbound and inbound blended dialler, has been implemented over a three month term, in order to increase their “Promise to Pay” rates and debt collected for their clients and the business is already reaping the benefits of this.

Optimise, the hosted call recording software is being used for quality monitoring purposes whilst the business intelligence dashboards provide real time visibility and monitoring of campaign success.

The power of Optimise and Maximise combined also ensures that should a customer promise to pay and fail to do so, there is evidential proof that a promise was made and therefore a higher likelihood of completing the collection.

By utilising Magnetic North’s call blending functionality, CCI Legal’s managers have also been able to handle shift patterns more effectively.