My House, the leading provider of business services, have chosen Magnetic North’s predictive dialling solution ‘Maximise OnDemand’ for their outbound call centres. To-date, the company has ordered the powerful hosted dialling solution for agents estates at 3 sites which needed a reliable and advanced alternative to the CPE based diallers which limited their flexibility and contact strategy needs.

Platform reliability and compliant contact is a key priority for the business, which acts on behalf of Weatherseal, Staybright and Christie’s Kitchens amongst other household names.

My House moved to a hosted service to mitigate the need for the CAPEX costs of replacing hardware and on-going upgrade costs. Time was also an issue as the new solution needed to be implemented quickly in line with their brand needs. 

Flexible and efficient, Maximise OnDemand was an ideal fit as along with the ‘pay as you go’ model it offered the MyHouse team flexibility and security alongside many unique campaign management benefits and next generation functionality. Magnetic North’s success management program also means that Agent centres can be up, running and augmenting productivity within days.