Vertex choose Magnetic North for Productivity Solutions
Vertex, - UK leader in Business Process Outsourcing, Customer Management Outsourcing and IT Services have recently purchased Magnetic North’s next generation products Maximise and Optimise. These products will further increase productivity across their contact centres.
Vertex, serve over 200 clients worldwide across many sectors and focus on providing value-based solutions for their clients that deliver exceptional customer experience, and do so cost effectively.
Maximise is a ground breaking auto dialling solution suite, which offers a revolutionary objective based approach to proactive outbound customer contact and can deliver up to 400% increases in operational efficiency directly impacting productivity.
Optimise is a powerful call and screen recording software solution designed to support any size of business or contact centre environment delivering regulation to compliance and next generation Quality management. Highly functional and easy to administer, it can scale to accommodate thousands of channels where bulk recording is required.
Alongside these products, Vertex have also enlisted Magnetic North’s ‘Volume Testing’ services which form tailored concurrent call load test plans designed to test a company’s phone systems and call routing technology. Other services being provided include Magnetic North Hosted PBX and Tele-appending services.
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