Optimise Screen Recording software includes an automated screen feature which enables contact center supervizors to specify a period at the end of the call that the screen will continue recording to enable capture and playback of post call work, such as the agent completing the customer's order, which is invaluable for coaching and data validation.
A powerful API ensures that Optimise Call Recording can be triggered for voice only, voice and screen and screen only recording options, so that non voice transactions can also be automatically captured, perhaps triggered by the user going to particular screens in the CRM.
