Standard Optimise reports cover 4 main areas:
Auditing - Who did what when and where - essential for
compliance with ever increasing regulatory
requirements.
System - How the system is configured, what security
is in place and how licences have been used,
including Flex License usage.
Quality - The largest section of reporting in Optimise.
Reports allow comparison of individual, team,
dual, team, supervizor, department, service
number and many other analytical slices
of the contact center operation.
Recording - Which calls got recorded, for whom and
how often.
