Protect your Organization with Magnetic North's Call Recording
Here are the features and benefits of using our call recording software. If you would like on overview of our call recording solution please visit the call recording home page.
Enjoy full traceability for PCI, FCC and HIPAA compliance
Each voice call has some associated data, which is useful when investigating or analysing transactions. Optimise Call Recording can capture and store information provided by the switch including: agent, group, inbound dialed number, caller ID, and directory number. Optimise Call Recording can also attach other configurable information such as call reference and call reason, as well as being able to index by date and time. Calls are indexed and can therefore be searched on any of those fields. Once retrieved calls can be played back (through Windows Media Player) and evaluated. Reviewers can even attach text comments to the call record using Optimise evaluation templates. Calls can be retrieved for analysis within seconds.
