Magnetic North understands that knowledge acquisition and retention is vital to the organization, if customer intimacy and satisfaction is to be achieved.
Our approach is to “trigger” training for agents based on supervizor evaluations performed using our Optimise call recording quality monitoring tool.
Magnetic North aim to simplify initial training modules and instead provide a simple foundation training pack, followed by a structured on-going, web-based learning program, which can lead to career progression.
Magnetic North's Cycle of Learning is based around the following core components :
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